Why Can’t Players Find Their Partners During Registration on Main Court
Understanding Skill Level Compatibility
To register successfully with a partner for a tournament or division on Main Court, both players must meet the division's skill level requirements. If your partner’s skill level exceeds or falls below the skill range of the division, they will not appear as an eligible partner during registration.
How to Ensure Compatibility
Verify Skill Levels
Check your partner’s skill level in their profile. Ensure their skill level falls within the range required for the division you are registering for.
Update or Request a Skill Level Change
If your partner’s skill level is incorrect, they can update it in their profile or request a change.
- To update, they should navigate to their profile, tap the pencil icon next to their skill level, and input the correct skill level.
- If further assistance is needed, they can request a skill level change by going to Support Settings in their profile or emailing info@maincourt.com.
For detailed steps, refer to the How to Change Your Skill Level help file.
Gender Requirement for Registration
In addition to skill level requirements, your partner may not meet the gender requirement for the division. If they incorrectly set their gender during registration or marked themselves as Prefer Not to Say, they will not be eligible to register for tournaments requiring a specific gender balance.
Main Court uses gender information to ensure equal numbers of men and women during registration.
How to Update Gender Information:
- Navigate to your profile in the Main Court app.
- Edit the gender setting to accurately reflect your identity.
- Ensure the gender requirement aligns with the division or tournament rules.
If further assistance is needed, contact info@maincourt.com.
Adding a Partner During Registration
During the registration process on Main Court, you will have the option to add a partner. If your partner’s skill level or gender does not meet the division requirements, you will not be able to add them as your partner. Ensure both players meet all division requirements before attempting to register together.
Tips for Successful Registration
Verify both skill levels and gender settings in each player’s profile to ensure eligibility. If any updates are required, follow the steps above to make changes. For more information, refer to the How to Update Your Skill Level, Skill Level Requirements for Tournaments, and Updating Gender Settings help files.
For further assistance, contact info@maincourt.com